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Every Eph garment includes complimentary alterations within 14 days of the completion of your order, because perfecting your fit is part of the process.
In-store purchases receive complimentary alterations at any Eph showroom. For garments ordered online or through our network of Style Partners, we offer alteration reimbursements to ensure you still receive your perfect fit, wherever you are.
We are committed to ensuring you feel confident in your clothing and leave with a garment tailored to you. When you look your best, so do we.
Final fittings are an essential part of the made to measure suiting process — it is your opportunity to share feedback and work with your Style Expert to ensure every detail feels just right.
If you are visiting an Eph showroom, your Style Expert will guide your try-on and pin your garment for any necessary adjustments, which may include:
- Shortening Sleeves: Jacket sleeves should fall at the wrist, just above your shirt cuff.
- Taking In or Letting Out: Jackets and pants may require shaping or ease adjustments.
- Hemming Pants: A clean pant break creates a polished, tailored look.
- Adjusting the Waistband: Tailoring the waistband helps improve comfort and fit.
Fit Assistance for Clients Outside Eph Showrooms
If you ordered online or through a Style Rep and do not live near a showroom, you are welcome to work with a local tailor of your choice. We offer up to $100 in reimbursement per suit and shirt for local tailoring.
Email Us First
Reach out to our team within 10 days of receiving your order. We can provide guidance on common adjustments or walk you through the process.
Choose a Trusted Tailor:
Check reviews on Google or Yelp.
Call ahead to ask about their process, timeline, and pricing — a good tailor will be happy to answer.
Bring the Form:
Use the Flawless Fit Guarantee form included in your order. Ask your tailor to note the changes made (e.g., “+1.25” in pant length”).
Submit Your Details:
Submit a copy of the form and your itemized receipt via your Eph profile or by emailing [email protected]. Approved requests will be reimbursed directly.
Have questions? We are always happy to help — just reach out to us at [email protected].
How long do I have to submit my Flawless Fit Guarantee claim?
To receive reimbursement for alterations, you must let a member of our team know within 10 days of receiving your order that you are experiencing issues and then have the work completed and the claim submitted within 30 days of receiving your order.
Alterations will be reimbursed up to a maximum of $100 per suit + shirt order. If you believe your alterations will exceed the amount or you may have difficulty submitting your claim prior to the 30-day mark, contact our team prior to having your alterations completed.
If you did not order a suit, we will reimburse the following amounts per item:
• Shirts – $20 ea
• Pants – $30 ea
• Blazers – $50 ea
• Vests – $25 ea
• Overcoats: $75 ea
How do I get reimbursed for alterations?
Submit your itemized receipt and alterations form on the orders section of your profile or email to [email protected]. Remember to let us know you will require alterations by email or phone within 10 days of receiving your order prior to proceeding with alterations.
Alterations will be reimbursed via e-mail money transfer, or in the form of store credit if preferred. If you do not use online banking reimbursement can be offered via PayPal.
My alterations will cost more than $100 - what should I do?
Eph will only reimburse alterations up to the stated amount. If you think that your alterations will exceed the reimbursement amount, contact our support team prior to proceeding. If you proceed without speaking to a member of the Eph support team, you will only qualify for reimbursement and forgo your right to have that garment remade.
How do I change my measurements if I got alterations?
Visit the orders section of your profile. Once your alterations are completed and submitted to our support team, we will update your measurement profile for future orders. Login to your profile to see your measurement history.
While remakes are rare, we understand that issues can occasionally arise — and if they do, we are here to make it right. If you have any concerns with the fit, quality, or construction of your order, please contact us within 14 days of receiving your order.
Every Eph garment is crafted with care, but if something doesn’t meet expectations, we offer remakes in the following cases:
Fit Issues Beyond Alteration
If your garment requires adjustments that cannot reasonably be achieved through tailoring, we will remake it at no additional cost.
Incorrect Design or Style
If you receive a garment that does not match the style, fabric, or customization details of your original order, we will remake it to reflect your original selections.
Please note: Because every Eph garment is custom-made to your exact measurements and preferences, we do not offer refunds. That said, your satisfaction is our top priority. If something isn’t quite right, our team is here to help make it right. For full details, please see our Terms & Conditions.
To initiate a remake:
Contact Us
Email [email protected] with a description of the issue(s) you are experiencing. Our team will guide you from there.
Include Clear Photos
For standard fit concerns, include three photos of you wearing the garment: front, side, and back.
For specific concerns, include additional close-up photos (e.g., if the collar is tight, send a photo of the top button fastened).
These visuals help our team assess the garment accurately and determine the best solution.
Do I have to send photos?
Yes. In order for us to be certain we can alleviate your concerns, we must see how the garment fits and make the proper adjustments before we can remake it. Our support team has worked with thousands of customers using this method and photos are enough to fix the problem in the vast majority of cases.
How do I get a remake?
Remakes must be requested within 10 days of receiving your order and be accompanied by photographs and a descriptions of the problem(s) experienced. Please include (3) photos of the garment in question while standing in a relaxed pose: front, side, and back. For specific issues please send supplementary photos to expedite the resolution. No changes to customization or fabric selection can be made on remake orders